Terms & Conditions of Service

ALTRAK USA LLC, doing business as MyPureZone

Effective Date: October 17, 2026, upon publication

Business Location: Frisco, Texas, United States
Website: https://www.mypurezone.com
Phone: 833-ODORFIX (833-636-7349)
Email: support@mypurezone.com

1. Agreement, Parties, and Acceptance

These Terms & Conditions of Service (“Terms”) govern odor removal, ozone treatment, fogging, disinfection, and related services provided by ALTRAK USA LLC, doing business as MyPureZone (“Company,” “MyPureZone,” “we,” or “us”), to the individual or entity purchasing the services (“Client”).

These Terms, the accepted estimate, signed Service Agreement, any applicable preparation instructions, and mutually approved service changes form the agreement between the parties (“Agreement”).

By signing a Service Agreement, electronically accepting these Terms, or otherwise providing legally valid affirmative consent, the Client agrees to the applicable Terms. Submitting a request for a quote alone does not obligate either party to purchase or perform services.

The Client represents that they own the property or have sufficient legal authority to authorize the work and bind any represented party. A Client who misrepresents that authority may be personally responsible for payment and losses legally attributable to the misrepresentation.

The Client must have an opportunity to review the applicable Terms before signing the Service Agreement.

2. Scope and Description of Services

MyPureZone provides professional odor treatment using equipment, products, and methods selected for the property and the reported odor conditions.

Available methods may include:

ULV Fogging: Application of suitable odor-treatment solutions through ultra-low-volume fogging equipment.
Ozone Shock Treatment: Controlled ozone generation in appropriately restricted, unoccupied treatment areas, subject to material compatibility and safety requirements.
Thermal Fogging: Distribution of suitable deodorizing agents using heated fogging equipment.
Additional Methods: Enzymatic applications, targeted cleaning, or other agreed odor-control procedures.

Not every service includes every method. Only treatments selected in the accepted estimate or Service Agreement are included in the agreed price.

MyPureZone may adjust products, equipment, application techniques, or treatment intensity within the agreed scope when reasonably necessary for effectiveness, safety, product requirements, or material compatibility.

Material changes to the agreed treatment areas, selected services, or price require prior written approval, including verifiable email or text confirmation.

An estimate is based on the information provided by the Client. If actual property conditions differ materially, MyPureZone may propose a revised scope or price but will not charge for additional work without the required authorization.

3. Treatment Areas and Excluded Services

Services are limited to the odors, rooms, buildings, square footage, and treatment areas identified in the accepted estimate or Service Agreement.

Unless expressly included, services exclude garages, detached structures, attics, crawl spaces, inaccessible rooms, sealed wall cavities, vehicles, and belongings requiring specialized individual cleaning.

MyPureZone does not provide demolition, construction, structural restoration, plumbing repair, professional HVAC repair or duct cleaning, mold remediation, or hazardous-material remediation unless separately contracted and appropriately authorized.

The Client must provide accurate information about property dimensions, ceiling heights, HVAC systems, accessibility, flooring, existing damage, and special conditions that may affect treatment.

MyPureZone may exclude or decline treatment of areas or materials that cannot reasonably be treated safely.

4. Treatment Results and Limitations

MyPureZone will perform contracted services with reasonable care and skill using appropriate professional methods.

However, complete or permanent odor elimination is not guaranteed.

Results depend on the type and severity of odor, contamination duration, affected materials, prior treatment attempts, concealed sources, property condition, and preparation.

Odors may remain in carpet padding, subfloors, drywall, insulation, wood, furniture, HVAC components, and other inaccessible materials.

Some contamination requires physical removal, cleaning, demolition, or replacement of affected materials before acceptable results can be achieved.

Treatment may substantially reduce an odor without eliminating every detectable trace. Individual odor sensitivity can also vary.

Payment is for the professional services performed and is not contingent solely on achieving complete odor elimination. Any complimentary re-treatment is governed exclusively by Section 10 and the signed Service Agreement.

Nothing in this section limits remedies that cannot lawfully be excluded.

5. Client Preparation and Responsibilities

The Client is responsible for preparing the property according to MyPureZone's applicable instructions.

Routine preparation and safety instructions may be communicated verbally, in person, by telephone, text message, email, through Exhibit A, or by other reasonably understandable methods. MyPureZone is not required to issue every individual instruction in writing.

Preparation may include washing or removing clothing, bedding, curtains, shoes, rugs, and other affected textiles; cleaning carpets, furniture, floors, walls, and accessible surfaces; and removing trash, smoking residue, pet waste, and other active odor sources.

The Client must remove or appropriately protect sensitive belongings, including electronics, artwork, valuables, plants, medications, food, and chemically vulnerable materials, as instructed.

The Client must disclose known moisture damage, mold concerns, equipment defects, recently painted surfaces, new vinyl flooring, specialty finishes, previous chemical treatments, and any materials that may be sensitive to the intended procedures.

The Client must provide reasonable access, necessary utilities, and suitable treatment conditions.

Failure to prepare the property or follow communicated instructions may affect treatment effectiveness, create safety concerns, or require modification, postponement, or cancellation.

Additional paid preparation or treatment requires authorization under Section 2.

6. Health, Ozone, Chemical Safety, and Re-Entry

Ozone gas and treatment chemicals may present exposure risks. Ozone is a respiratory irritant, and certain fogging products may cause adverse health effects if improperly encountered.

No occupants, visitors, contractors, unauthorized persons, pets, plants, aquariums, or other living things may remain within restricted treatment areas during application or required exclusion periods.

The Client is responsible for ensuring that other occupants and persons under the Client's control follow the communicated restrictions.

Re-entry is permitted only after MyPureZone has completed the required ventilation and appropriate safety assessment and communicated authorization to return.

Re-entry authorization and routine post-treatment instructions may be communicated verbally, by telephone, text message, email, or other reasonable means.

The passage of a specified number of hours, disappearance of visible fog, or absence of an ozone-like smell does not by itself establish that a property is safe to occupy.

MyPureZone may extend the exclusion period, require additional ventilation or assessment, or suspend treatment when necessary for safety.

The Client acknowledges the risks of entering restricted areas without authorization or disregarding communicated instructions. Responsibility for resulting harm will be determined under applicable law, including any legally actionable conduct by MyPureZone.

7. Property Access and HVAC Authorization

The Client authorizes MyPureZone to enter the agreed treatment areas and reasonably operate accessible HVAC systems, ventilation equipment, and electrical devices as needed for the selected services.

The Client must provide necessary access information and disclose known equipment defects, HVAC problems, manufacturer restrictions, electrical hazards, and other unusual conditions.

MyPureZone may decline to operate equipment that appears unsafe, defective, or unsuitable for the intended work.

Authorization to operate HVAC equipment does not constitute an agreement to repair, clean, maintain, or warrant that equipment.

The Client is responsible for obtaining any necessary owner, tenant, landlord, or property-manager permissions.

8. Sensitive Materials, Electronics, and Treatment Risks

Ozone, ULV fogging, thermal fogging, heat, moisture, and treatment products can affect sensitive materials, including electronics, rubber, vinyl, plastics, paints, artwork, photographs, textiles, leather, adhesives, specialty finishes, flooring, and certain metals.

Potential effects include discoloration, staining, oxidation, fading, corrosion, surface deterioration, and changes to coatings or finishes.

The Client must remove or protect susceptible items according to MyPureZone's preparation instructions and must disclose known material sensitivities or valuable items that cannot be removed.

Instructions may be provided orally or in writing, including through the Service Agreement and Exhibit A.

Turning off electronics or covering vulnerable items does not necessarily prevent damage from ozone or chemical exposure.

If an item or area cannot reasonably be protected, the Client should notify MyPureZone before treatment so the Company can consider modifying the method, excluding the area, or declining treatment.

MyPureZone will exercise reasonable care but does not warrant that every product or procedure is compatible with every material.

8.1 LIMITED RELEASE OF PROPERTY-DAMAGE CLAIMS — PLEASE REVIEW

Certain sensitive materials may be affected by ozone, fogging, or other authorized treatments. MyPureZone provides instructions to help Clients remove or protect these items before treatment.

If the Client leaves sensitive items in an authorized treatment area contrary to MyPureZone's reasonable removal or protection instructions communicated before treatment, whether orally or in writing (including Exhibit A), the Client releases ALTRAK USA LLC, doing business as MyPureZone, and its employees and agents from claims for ordinary property damage to those items, but only to the extent the damage results from the disclosed, inherent material risks of the authorized treatment.

THIS LIMITED RELEASE EXPRESSLY INCLUDES CLAIMS THAT SUCH PROPERTY DAMAGE WAS CAUSED IN WHOLE OR IN PART BY THE ORDINARY NEGLIGENCE OF MYPUREZONE, ITS EMPLOYEES, OR ITS AGENTS, BUT ONLY UNDER THE SPECIFIC CIRCUMSTANCES DESCRIBED ABOVE.

This limited release applies only to the property-damage claims described above and does not waive any rights or remedies that cannot lawfully be waived.

The Client will be asked to acknowledge this limited release separately in the Service Agreement.

9. Hidden Contamination and Odor Recurrence

Odors may remain or return when original contamination has not been completely removed.

Concealed sources may include carpet padding, subfloors, drywall, insulation, framing, furniture, HVAC components, drains, and other inaccessible materials.

MyPureZone does not guarantee detection, identification, or treatment of every hidden contamination source.

Odor treatment does not replace physical removal of active contamination or replacement of materials that cannot reasonably be restored.

Additional cleaning, demolition, repairs, material replacement, or other remediation may be necessary.

MyPureZone is not responsible for odor recurrence caused solely by independent conditions arising after service, including new smoking, pet contamination, cooking, moisture intrusion, or other new odor sources. This does not excuse a legally actionable deficiency in services performed.

10. Optional Complimentary Re-Treatment Policy

Complimentary re-treatment is not automatically included with every MyPureZone service.

The signed Service Agreement or another mutually accepted written agreement must expressly identify whether complimentary re-treatment is INCLUDED or NOT INCLUDED.

If neither option is selected in the signed Service Agreement, complimentary re-treatment is NOT INCLUDED, unless otherwise expressly agreed in writing.

10.1 When Complimentary Re-Treatment Is Included

If INCLUDED is selected, the Client is eligible for one complimentary re-treatment for qualifying persistence of the original odor, subject to the following conditions:

The reported odor is substantially the same odor treated under the original agreement.
The affected area was included in the original treatment scope.
The Client substantially complied with applicable preparation, safety, and post-treatment instructions.
No new or continuing contamination materially caused the reported odor.
The Client provides reasonable access for evaluation and re-treatment.
The Client submits a written re-treatment request within seven (7) calendar days after the documented original treatment-completion date communicated to the Client.

The seven-day period is a notification deadline, not a deadline for MyPureZone to perform the re-treatment.

The Company will determine an appropriate re-treatment method based on the remaining odor and property conditions. A complimentary re-treatment does not necessarily include repetition of all original treatment stages.

Eligible re-treatment will be scheduled by mutual arrangement, subject to reasonable availability and property readiness.

10.2 When Complimentary Re-Treatment Is Not Included

If NOT INCLUDED is selected, or neither option is selected and there is no separate written commitment, the Client is not entitled to a complimentary re-treatment under this policy.

Additional treatment may be offered under a separately approved scope and price.

10.3 General Conditions

For this section, treatment completion means the date the original agreed treatment activities are finished, recorded by MyPureZone, and communicated to the Client. Treatment completion is separate from authorization to re-enter the property.

Written requests may be submitted to support@mypurezone.com or another written channel designated in the signed Service Agreement.

This optional re-treatment policy does not restrict any consumer rights or remedies that cannot lawfully be waived.

11. Property Condition, Photographs, Video Documentation, and Marketing Use

The Client authorizes MyPureZone to take photographs and videos of the Premises before, during, and after treatment for documentation, quality control, insurance, dispute resolution, and marketing purposes.

Photographs and videos may include treatment areas, property conditions, equipment, work performed, and before-and-after comparisons.

By accepting these Terms, the Client grants MyPureZone permission to use photographs and videos of the treated property for advertising, promotional, and commercial purposes, including the Company's website, Google Business Profile, social media, online advertisements, and marketing materials, without additional notice, approval, or compensation to the Client.

MyPureZone will take reasonable measures to avoid disclosing the Client's name, full address, personal documents, or other sensitive identifying information. Identifiable images of individuals will not be used for advertising without appropriate authorization.

The Client represents that they have sufficient authority to authorize photography and the permitted promotional use of the Premises. This authorization does not override the privacy or other rights of individuals who have not consented.

MyPureZone is not required to photograph or inspect every object, room, appliance, or surface. The absence of photographs does not by itself establish responsibility for alleged damage.

The Company may retain original photographs, videos, timestamps, and associated metadata for legitimate business and documentation purposes.

Marketing materials will not falsely imply that the Client personally endorses MyPureZone.

12. Post-Treatment Inspection and Property-Damage Claims

The Client should inspect reasonably accessible property after authorized re-entry and report visible suspected damage to MyPureZone in writing within forty-eight (48) hours after that authorization.

A report should include the affected item or area, a description of the concern, available photographs, and relevant details about when the condition was discovered.

Damage that could not reasonably have been detected during an initial inspection should be reported promptly after discovery.

The Client should take reasonable steps to prevent additional damage, preserve relevant evidence, and allow MyPureZone a reasonable opportunity to inspect before non-emergency repairs or disposal.

Nothing prevents reasonable emergency action necessary to protect people or prevent further loss.

The 48-hour period is intended to facilitate prompt investigation and preserve evidence. Failure to report within that period does not automatically extinguish a legally valid claim or waive non-waivable rights.

MyPureZone may review records, inspect alleged damage, consult product information, and propose appropriate resolution without admitting responsibility.

A reported condition, complaint, courtesy inspection, or settlement discussion does not by itself establish fault or legal liability. Any agreed settlement should be documented in writing.

13. Post-Treatment Conditions and Instructions

Certain treatment products may leave temporary fragrances or residual treatment-related odors.

Their duration and intensity depend on product formulation, ventilation, property conditions, and affected materials.

The presence or absence of residual odor is not a reliable measure of indoor-air safety or treatment effectiveness.

The Client must follow applicable post-treatment instructions regarding ventilation, cleaning, HVAC operation, and occupancy. Such instructions may be provided verbally, electronically, or in writing.

MyPureZone does not guarantee that residual fragrances will disappear within a specific number of hours or days.

When complimentary re-treatment is INCLUDED, the Client must observe the notification requirements in Section 10 to request that benefit.

14. Pricing, Payment Terms, and Refunds

The agreed price is identified in the accepted estimate or signed Service Agreement.

Payment is due in full upon completion unless another payment arrangement has been agreed upon.

Applicable taxes, deposits, prepayments, and separately authorized charges will be identified as required.

Payment compensates MyPureZone for the agreed professional services, labor, equipment, and treatment materials rather than guaranteeing a particular odor outcome.

Completed services are generally non-refundable except where required by law or expressly agreed in writing.

Additional paid services, increased prices, or material expansion of the agreed scope require prior verifiable written approval, including email or text confirmation.

Only approved work is included in the service price, and the Client is not obligated to accept proposed additional paid services.

MyPureZone may pursue lawful collection of unpaid amounts and recover reasonable collection costs and attorneys' fees to the extent authorized by applicable law.

Nothing in this section excludes legally required refunds or remedies.

15. Scheduling, Cancellation, and Rescheduling

Appointments are scheduled by agreement and depend on access, readiness, safety, and availability.

The Client should promptly notify MyPureZone of requested cancellation or rescheduling.

If the property is inaccessible, occupied when vacancy is required, inadequately prepared, or unsafe, MyPureZone may postpone, adjust, or decline service.

Any cancellation fee, trip charge, reservation fee, or non-refundable deposit must be disclosed and agreed upon before it is imposed and must comply with applicable law.

MyPureZone may reschedule or suspend work because of unsafe conditions, equipment problems, utility interruption, severe weather, or circumstances beyond its reasonable control.

Where a transaction qualifies for cancellation rights under applicable law, including Texas Business & Commerce Code Chapter 601, those rights take precedence over conflicting contract provisions.

Required statutory cancellation disclosures and forms must be furnished when applicable. These Terms do not replace legally required notices.

16. Warranties, Risk Allocation, and Limitation of Liability

16.1 Standard of Care

MyPureZone agrees to provide contracted services with reasonable care and skill, consistent with applicable product instructions and safety requirements.

Except for an expressly INCLUDED complimentary re-treatment under Section 10 and obligations imposed by law, MyPureZone does not guarantee complete or permanent odor elimination.

16.2 Certain Losses and Liability Limitations

To the extent permitted by law, MyPureZone will not be responsible for indirect, incidental, special, or consequential losses arising solely from failure to achieve a particular odor-removal result, including lost rental income, lost profits, business interruption, or loss of use.

To the extent permitted by law, the Company's aggregate contractual liability arising from a particular service will not exceed the amount paid for that service.

These limitations do not apply where prohibited by law and do not eliminate claims, obligations, or remedies that cannot lawfully be limited.

16.3 Pre-Existing and Independent Causes

MyPureZone is not automatically responsible for pre-existing damage, ordinary deterioration, independent equipment failures, hidden contamination outside the agreed scope, new contamination, or losses caused solely by third parties.

The Company does not guarantee independently performed cleaning, repairs, demolition, restoration, or other work carried out by third parties.

This provision does not excuse MyPureZone for losses legally attributable to its own conduct.

16.4 Claims and Investigations

Claims will be assessed according to the facts, relevant evidence, causation, and applicable law.

MyPureZone may investigate and dispute unsupported allegations. A complaint, inspection, courtesy service, repair proposal, or settlement discussion does not automatically constitute an admission of fault.

16.5 Sensitive Materials and Consumer Rights

The limited release in Section 8.1 applies only to the specific property-damage circumstances described there and is separate from other lawful contractual defenses.

Nothing in these Terms waives non-waivable consumer rights, including applicable protections under the Texas Deceptive Trade Practices–Consumer Protection Act.

17. Indemnification

To the extent permitted by law, the Client agrees to indemnify ALTRAK USA LLC and its officers, employees, and agents against third-party claims, losses, damages, and reasonable expenses to the extent caused by the Client's breach of the Agreement, failure to follow applicable safety instructions, misrepresentation of authority, negligence, or willful misconduct.

This obligation does not require the Client to indemnify MyPureZone for MyPureZone's own negligence or other responsibility that cannot lawfully be shifted.

Any obligation to reimburse defense expenses applies only to covered claims established by final determination or as otherwise expressly agreed in writing.

Nothing in this section prevents the Client from bringing a valid claim against MyPureZone.

18. Medical, Disinfection, and Odor Assessment Disclaimers

MyPureZone does not provide medical services, disease diagnosis, or medical certification of indoor environments.

When disinfection or sanitation services are separately agreed upon, treatment will be performed using products suitable for the intended application and in accordance with applicable labeling requirements.

The Company does not guarantee a pathogen-free, allergen-free, mold-free, or medically safe environment.

Disinfectant performance claims are limited to the claims and conditions supported by applicable EPA-approved labeling.

Odor treatment does not constitute professional mold remediation, hazardous-material remediation, or environmental certification.

Observations about odor sources are based on available information and do not constitute laboratory testing, forensic identification, or a conclusive determination of the exact source unless separately contracted with appropriately qualified personnel.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, subject to mandatory applicable law.

The parties are encouraged to communicate in good faith regarding complaints and allow reasonable opportunities for investigation without restricting statutory rights or deadlines.

Legal proceedings must be brought before courts having appropriate jurisdiction and venue under applicable law.

These Terms do not require mandatory arbitration.

Nothing in this Agreement prevents either party from exercising legally protected rights or remedies.

20. Communications and Notices

Routine scheduling, preparation, safety instructions, treatment directions, and re-entry authorization may be communicated verbally, by telephone, email, text message, or other reasonable means.

However, complimentary re-treatment requests under Section 10 and reports of suspected property damage under Section 12 should be submitted in writing, unless applicable law provides otherwise.

Written notices may be sent to:

support@mypurezone.com

or another written communication channel expressly designated in the signed Service Agreement.

An email is considered received when it enters the Company's designated email system in retrievable form.

For the seven-calendar-day complimentary re-treatment request, an email sent before the deadline to the designated address is treated as timely if no delivery-failure notification is received.

The Client should retain copies of important communications.

Statutory cancellation notices and other legally protected communications may be delivered by any method permitted under applicable law.

Written approval remains required for additional paid work and material changes in scope or price, as described in these Terms and the Service Agreement.

21. Amendments, Entire Agreement, Severability, and Survival

MyPureZone may update these Terms from time to time.

Revised Terms apply prospectively to agreements accepted after their effective date. A newly published version does not automatically amend an existing signed agreement.

For an existing service, the Terms version accepted at the time of contracting remains applicable unless the parties lawfully agree otherwise.

If a specific signed provision of the Service Agreement conflicts with these general Terms, the signed provision controls to the extent permitted by law.

The signed Service Agreement determines whether complimentary re-treatment is INCLUDED or NOT INCLUDED.

The Agreement, accepted estimate, applicable preparation instructions, incorporated Terms, and approved service changes constitute the agreement between the parties. Exhibit B, where used, is an internal service record and does not independently change agreed customer obligations.

If any provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Failure to enforce a term on one occasion does not automatically waive the right to enforce it later.

The documented treatment-completion date communicated to the Client governs the seven-day notification period when complimentary re-treatment is included. The separately communicated authorized re-entry time governs the requested 48-hour visible-damage reporting period.

Provisions concerning payment, claims, documentation, lawful liability limitations, indemnification, and dispute resolution survive completion or termination to the extent applicable.

Except for the Company representatives expressly protected under Sections 8.1 and 17, these Terms do not create enforceable rights for unrelated third parties.

ALTRAK USA LLC
Doing Business As: MyPureZone
Frisco, Texas, United States

Website: https://www.mypurezone.com
Email: support@mypurezone.com
Phone: 833-ODORFIX (833-636-7349)

Terms & Conditions of Service — Effective October 17, 2026, upon publication